B2B companies are looking for ways to develop their ecommerce experience to meet the demands and expectations of today’s customer. The B2B buyers of today have become accustomed to buying products through the mature online marketplaces, and as a result, have started to expect more from B2B websites. To meet these expectations, unified commerce should not be looked at as just a function – but an extension of your business. Failing to embrace the unified approach will make it difficult to achieve the experience B2B buyers expect today.
Like the outdoor enthusiasts who use their products, outdoor retail brands dislike the comfort zone, and thrive on pushing themselves to innovate and deliver new experiences for their partners and consumers.
Posted by Breanne Richardson, Retail Fashion Marketing Coordinator, NetSuite
Retailers and fashion brands are under enormous pressure to provide better shopping experiences while remaining profitable. That has meant evaluating different technology platforms with the hope of improving the customer journey efficiently and cost-effectively. Yet most are scratching their heads at where to even begin.
Introduced to the world about four decades ago in the form of EDI (Electronic Data Interchange) and EFT (Electronic Funds Transfer), ecommerce has come a long way, today becoming a way of life for millions around the world. According to current figures, ecommerce expenditure will touch $5 trillion by 2020, indicative of 13% of the total payment transactions. While it enjoys such explosive growth, ecommerce faces a few challenges on the way.