Technological advances have dismantled geographical barriers for business, opening up the entire world not just for multinational corporations but also for small businesses. Small businesses are discovering the unlimited opportunities that playing in a global marketplace brings. However, they are also faced with the challenges that come from operating in multiple geographies, such as fulfilling environmental regulations, obeying tax policies, dealing with local currencies, and so on in various countries. On-premises, entry-level software systems that require manual processes adversely affect the profitability and productivity of small businesses.
Mobile CRM or CRM software designed for mobile devices such as smartphones, tablets, etc. has become essential in a world where technology is a prime driver of business and mobile tech has become ubiquitous. Linking a sales team to customers via mobile CRM allows them to access the customers’ data through the cloud and through the mobile app. Mobile CRM is extremely valuable when the sales force requires real-time data during field visits to meet prospective customers.
According to a report, top financial management personnel face the following five challenges this year:
Unlike the ‘linear’ sales cycle of yesteryears, in today’s customer-centric digital world of business, the buzzword is ‘customer lifecycle’.The power is today in the buyer’s hands.
Customers are one of The most important parts of any business. In other words, businesses exist and thrive because of their customers. Therefore, it follows that recording and managing customer data, and treatingcustomer relationships with respectand diligence will pay rich dividends to the business.